At Ronco Communications & Electronics, Inc., the foundation of our field support group is based on a geographical territory we call zones. Within this structure, we assign service and installation technicians based on the proximity of their residence.

Each technician maintains a fully-equipped service vehicle to support all the customers assigned to their territory. In addition to the field technicians, a field foreman is assigned to oversee a group of zones, which we call a workgroup. This enables the foreman to assist in the service or installation activity, monitor quality and escalate issues when required.  Because we support such a diverse product line, we also assign a technical specialist to each territory in areas of audio-visual and data networking. To compliment the team, a dedicated office Group Coordinator is assigned to engage activities in handling service, installation and order scheduling that are regional to each of our Dispatch Centers.

Ronco has the largest number of Nortel Networks, Cisco Systems and Rauland factory-trained and certified representatives in Western New York, who are permanent, full-time employees. They represent an employment history of a nine to ten years average within our organization.

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