At Ronco, we understand each organization is unique and every client requires varying degrees of risk management to support their Unified Communications (UC) infrastructure. Our experienced engineers will work alongside your IT leadership to determine the services that best support your IT environment. Understanding each organization has unique needs, our customized services offerings will be tuned to your specific requirements.

Ronco will customize the service offering you require from your UC partner.

These services include, but are not limited to, the following:

• Emergency response – 1 hour remote / 2 hours onsite
• Non-emergency response – 24 hours or next business day
• System review and readiness assessment services
• Engineering planning and design support
• Assigned account representatives
• 24x7x365 equipment alarm monitoring and remediation
• Alarm reporting and notification forwarding
• Online portal access for viewing alarms
• Incident and escalation management
• Customizable service level objectives
• Self-service alarm monitoring portal access
• Flexible staffing; on/off-site blocks of labor support
• Time and material services

Our wide range of service offerings gives you choice and flexibility: from setting up the basics, so simple incidents don’t become time consuming, to implementing monitoring systems that alert you when anything is at risk. Or you can let our experts manage and take responsibility for making sure everything runs as expected.