COLLABORATION | Case Study

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COLLABORATION CASE STUDY

As one of the nation’s leading and most innovative healthcare organizations, Carolina HealthCare System, provides a full spectrum of healthcare and wellness programs throughout North and South Carolina.

 

Overview

 

With more than 900 care locations Carolina HealthCare System heavily relied on audio conferencing. The need to reliably and efficiently connect their administration in a collaborative fashion was necessary to their daily functionality and to best care for patients. Over the years Carolina HealthCare System, had adopted a variety of audio conferencing services and systems in reactive response to organizational requirements.  This resulted in multiple costly user experiences, causing inefficiencies and a variety of high re-occurring costs.

 

Solution

 

Ronco integrated Microsoft Lync and Carolina HealthCare System’s existing PSTN and PBX systems, to provide users with rich conferencing and collaboration tools.  This was an effort to connect the geographically dispersed teams and to accommodate their large scale conferencing demands.

 

To guarantee uptime and reliability of their Microsoft Lync, conferencing infrastructure, Carolina HealthCare System, chose to leverage Ronco’s Watchtower program.  Ronco’s Watchtower program, provides event notification and 24x7 remediation services in support to Lync’s infrastructure and gateways.

 

Deliverables

 

Microsoft Lync Conferencing

  • Support Lync Room Systems
  • Video Conferencing to the desktop
  • Rich Collaboration / Desktop screen sharing capabilities

 

Audio Codes Session Border Controllers

  • Architected for full resiliency and designed to support
  • 1000 concurrent dial in SIP sessions
  • Diverse routes through the Wide Area Network and to the PSTN
  • Fully redundant hot fail failover

 

Watchtower for Microsoft Unified Communications

  • 24 x 7 Systems Event Notification
  • 24 x 7 Proactive Remediation Support

 

 

Ronco local voip provider

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