Having been one of the early leaders in migrating Contact Center technology to an all-IP, SIP-based platform, utilizing technology as a functional bridge between Contact Centers and the enterprise, Interactive Intelligence has now developed significant product offerings that hinge on bringing UC and Enterprise Telephony applications into the Contact Center space. Instead of positioning its communications solutions as “technology feature sets” it offers solutions that automate particular processes to accomplish specific goals. From Speech Analytics, co browsing and hosted contact center options, Ronco and Interactive Intelligence can deliver the solutions your organization demands.

This “problem/solution” approach makes a tremendous amount of sense in an economic environment where companies no longer spend on technology just for technologies sake, but need a clearly defined business case with a strong ROI in order to justify any technology purchases at all. Ronco has decades of experience in the Call Center environment and the skill set to integrate a system into a customer’s existing environment. A team of dedicated Interactive Intelligence professionals support and assist at all levels; before, during and post-sale / deployment. Ronco C&E received Elite Partner status in January 2011, which is the highest level of support awarded to Channel Partners.