The Avaya IP Office Platform is a "simple, powerful, unified collaboration solution." This purpose-built system works to combine collaboration, mobility, contact center, networking, security, video and support services accessible from a single source. Enabling employees and customers to stay connected at any place, any time and on any device, while scaling to meet your ever-changing communications needs, IP Office makes it affordable to transition into a seamless communication system.
Customized solution options
Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office easily expands to 3,000 users, at a single site or up to 150 locations.
How does it work?
IP Office provides small, medium and large enterprises, with a complete telephony system capable of supporting collaboration software and unique business required add-ons for communications. Available in many usage models based on the size of the enterprise and the features required for each, IP Office provides completely flexible options including traditional Time Division Multiplexing (TDM), SIP and/or VoIP Telephony with trunk support. Putting it simply, the flexibility of the IP Office caters to all types of telephone infrastructure. This system has data capabilities built-in providing routing, switching and firewall protection between LAN and WAN (LAN2). The best part is it can be installed on any existing LAN network with adequate bandwidth.
In addition to basic telephony services, IP Office offers both traditional phone and softphone options. Optional softphones make remote working possible with a seamless connection between desktops and mobile devices. This system combines flexible solutions with a budget-friendly platform to ensure that your communications optimize both customer and employee satisfaction.
User scalability for growth
Contact Centers for Workplace Optimization
Internal Infrastructure Support Options: Analog, Digital...
USE CASES & BENEFITS
> Managing for fluctuating seasonal capacity
> Rapid business expansion
> Mobility/remote agent programs
> Facilitating technology/hardware refreshes
Improves Employee Productivity
Empower employees to stay connected at their desk or on the road with an integrated system using one single number. Use any mobile or home phone as a transfer option. Prevent loss of productivity caused by being away from your desk.
Saves on Costs
IP Office has on average 25% lower Total Cost of Ownership (TCO) than comparable solutions. Reducing TCO is a product of automated updates, built-in conferencing bridge, VoIP or digital capabilities, and multiple financing options.
Empowers Customer Engagement
With call routing and self-service phone directories, your customer gets through quickly to the right person. On top of improving customer satisfaction, IP Office reporting tools gauge how well your business is supporting its customers.
We pride ourselves on our commitment to our customers. Working alongside the customer, we ensure product solutions are correctly designed, installed and maintained by our team of experts. To uphold customer experience expectations, we periodically follow-up with a short survey to evaluate our performance during requested on-site service.
TECHNICAL ASSISTANCE CENTER
The Technical Assistance Center (TAC) is powered by our award-winning service engineers, whose focus is to provide the best possible response outcome. Through 24x7x365 system monitoring, TAC can remotely diagnose and resolve issues or be a primary tool in assisting your IT team.
Dispatch Service Repair
Each Ronco location maintains a 75- mile service radius to ensure meaningful Service Level Agreements (SLAs) when a physical presence is required. Parts depots are strategically located to stock common parts for local customers.
The Guardian Service
Ronco’s InfoPlus Guardian Service provides access to current site surveys, end-of-life information, as well as detailed inventory and reporting on all protected systems. Additionally satisfies business continuity requirements with optional backup services.