Ronco local voip provider

Field Technician

 

Posted: November 11, 2018

 

Ronco is seeking a talented, Field Technician in the Raleigh, NC area to perform a wide variety of complex technical duties in support of voice and data communication systems.  Our skilled Technicians provide installation, support and maintenance on communication and networking equipment and deliver high quality customer service in a timely manner.

 

​ESSENTIAL DUTIES AND RESPONSIBILITIES, BUT NOT LIMITED TO

 

  • Execute and coordinate installation, programming, troubleshooting and maintenance of communications equipment
  • Professionally interface with customers to discuss work and convey system information
  • Assist the sales team as necessary to ensure competitive and accurate bid responses
  • Conduct building site-surveys that identify and confirm the installation requirements
  • Oversee projects from the bid process through sign-off; handling multiple projects simultaneously
  • Attend/conduct project meetings with installation or construction personnel and assist with scheduling and installation
  • Work directly with customers to establish and publish project timelines with completion dates
  • Coordinate shipping of project equipment
  • Communicate project progress to customers and Company team members and coordinate project changes with the sales team
  • Provide training to customers or end user personnel on operation and maintenance of systems
  • Provide effective “on call” support
  • Attend job related training as offered by the Company as well as self-driven learning efforts
  • Acquire technical certifications as needed for the job
  • Mentor, train and share knowledge with others as required

 

 

 

QUALIFICATIONS

 

  • Associate degree in electronics technology or an equivalent combination of education and work experience
  • Experience with AVST, Avaya, Cisco and Nortel products including IP Telephony and Call Pilot voicemail multimedia solutions.
  • Professional, reliable, highly organized and punctual
  • Customer service and team oriented
  • Maintain industry-recognized technology credential(s)
  • Maintain clean driving record

 

 

We are an Equal Opportunity/ Affirmative Action Employer

Ronco local voip provider

Ronco Specialized

CONTACT US:

888.84.RONCO

 

CUSTOMER  SUPPORT:

888.879.8011

 

Business Hours

M-F: 8am-5pm

Sat & Sun: Closed