Jeffrey Crimmins, Chief Technology Officer, sought out a new telephony solution that could sustain future growth and enhance communications for Freed Maxick. Aside from a physical conference, the only way for the team to collaborate was through email. A task as simple as a call between offices meant either dialing the switchboard operator of the location you wanted to call or knowing the direct number of the person you were trying to reach. Beyond basic calls, holds, and transfers, the phone system offered no further capabilities.
The fundamental problem was that each location was running on separate systems.
This configuration resulted in:
1. Fractured system administration
2. Increasing telecom costs
3. Limited system features
After the Microsoft Skype for Business live demo, Crimmins gained confidence in the product. It was clear that the features available, such as instant messaging, presence indicators, video conferencing, and ease of connectivity, were the right fit for the organization.
Ronco Communications’ expert staff orchestrated the deployment of the S4B platform, beginning with a thorough Architect & Discovery Session (ADS).
“The key to a successful ADS is discovering the business’ communications objectives. These are fundamentals, which frame the project. By focusing on these objectives, we can build a comprehensive solution that will deliver the promise of unified communications.”
- Michael Labella, COO, Ronco Communications
The results fueled a detailed project plan based on Freed Maxick’s unique business objectives. To ensure the continued success of the platform, Freed Maxick opted to utilize Ronco’s support services.
Microsoft Skype for Business empowered Freed Maxick, with an integrated, connected solution that enhances operational efficiency and creates personalized customer experiences. Having the ability to virtually collaborate is an essential requirement for a geographically dispersed workforce to be successful.
The features available through the S4B platform have completely transformed how individuals do business at Freed Maxick. “We can communicate when, where, and how we want. It is a complete game changer,” says Crimmins. “As a measure of the success in 2015, we sent more instant messages than emails. Hundreds of thousands of instant messages are sent per month and that number is doubling. Previously, all of these messages would have been sent through email.”
A unified system provides a streamlined administration- reducing travel expenses while saving time, effort, and cost on IT upgrades. This ultimately ensures that every user’s experience, regardless of their location, is managed the same way.
“From the beginning design phases, and throughout the project, Ronco’s team was thorough and produced exceptional results,” states Crimmins. The combination of the right technology, with the right support, has made all of the difference for this organization. Being able to collaborate as a team, regardless of time or space, makes communicating easy!